I've had a nice Phaff Sewing Machine for more than a couple of years. It gave me trouble from the start. Finally, the place from which I bought it replaced it and I continued to have trouble with it. It sewed "okay", but when it came to quilting the actual quilt sandwich, it was the machine from hell. I spent more time cussing the machine than I did sewing.
But at last....
I took the machine to "another Phaff dealer" in Hennessey, OK. Specifically, Prarie Quilts owned by Randa Parish. She told me to bring it to her technician and she would guarantee that he'd have it singing like a bird in no time. And was she ever right. His name is Kent and I'll never take my machine elsewhere to be serviced. He found a few things wrong that were causing the problems. I'm wondering why those things were overlooked before. Anyway, I'm really happy with it and here is the first quilt I've quilted since it's been working like it should.